Lazoi is a unique online healthcare portal which connects the patients with the healthcare service providers like doctors, hospitals, pharmacists, diagnostic centers, ambulance, health insurance.
Copyright © Lazoi Lifecare Pvt. Ltd. All rights reserved
Terms and conditions of use
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under  as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This is a legal agreement between you, the user (‘You’) of the Services, as defined below, and Lazoi Life Care Private Limited stating the terms that govern Your use of the Site, and the overall portal as defined below. If You do not agree to these Terms and Conditions, you are not entitled to use the Services and any use thereafter shall be unauthorized. Please read and accept the terms and conditions of use before using this service. By clicking on the “Accept” (or equivalent) button below, you will be expressing your acceptance to the following terms and conditions, and any policies, guidelines or amendments thereto that may be presented to you from time to time.
You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the services offered through the present Portal, use of services offered through the present Portal, or access to services offered through the present Portal except as otherwise expressly provided in the terms or as specifically authorized in a separate written agreement.
5. Modifications to service:
Lazoi reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, Services (or any part thereof) with or without notice. You agree that Lazoi shall not be liable to you or to any third party for any modification, suspension or discontinuance of Services.
You agree to hold harmless and indemnify Lazoi, and its affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners, from and against any third party claim arising from or in any way related to your use of Services, violation of the terms or any other actions connected with use of Services, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature.
7. Disclaimer of warranties:
7.1 You expressly understand and agree that:
7.2 Notwithstanding the generality of the above and agreeing to each and every condition,   where you are remitting any payments for the services being offered though the portal, you agree as under:
7.2.1          At the time of paying for the Services offered through portal, you agree to Lazoi’s  collection of the applicable Service Fee associated with the Services You select, through any of the Payment Methods using any of the payment gateways (“Payment Gateway(s)”) authorized by Lazoi from time to time  currently the authorized Payment Gateway is CC Avenues. “Payment Methods” means payment of the Service Fees through use of credit card/ debit card/ internet banking/ mobile payment (IMPs) or cash cards or through direct payments via DD or cheque (subject to clearing) or any other payment method authorized by the Payment Gateways from time to time.
7.2.3          By making such payment, you agree to pay the amount due toward the services offered by the medical professionals or other medical services as are listed in the portal as you select. The Online Payment System handles payments only for the participating users/customers. If you have questions regarding your payment, please call the support helpdesk at +91 8010335566. Customer Service Representatives are available Monday through Friday from 9:30am to 5:30pm
7.2.4          You understand and agree that the use of this web site to use services offered by the medical professionals or other entities listed is subject to the individual terms and conditions as offered by the specific medical professional or service provider and your usage of this portal to make such payments does not make Lazoi a party to the contractual arrangement between you and the listed service provider. Thus, where any payment is required to be made by you as part of the arrangement with the service provider (example: payment for any additional service that is required/recommended to you by the concerned service provider within any given time as per the requirements of the service provider, your failure to make any payment on time or other failure to meet any deadline will not be excused, even if caused by the Lazoi’s error or any malfunction relating to this web site, and any applicable penalties, fines and interest levied or accruing (if any) as a result of such failure to pay on time or meet another deadline will apply.
7.2.5          In consideration of your use of this web site, you agree to provide true, accurate, and current information. If you provide any information that is untrue, inaccurate, or not current, or if the service provider has reasonable grounds to suspect that such information is untrue, inaccurate, or not current, Lazoi has the right to terminate your use of any services on this web site.
7.2.6          You understand and agree that Lazoi reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any services provided on this portal and any conditions of use with or without notice.
7.2.7          You understand and agree that Lazoi may, under certain circumstances and without prior notice, immediately terminate your access to its portal. Cause for immediate termination will include, but not be limited to, (a) breaches or violations of this User Agreement or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) discontinuance of services or content modifications to this web site, (d) technical problems or errors, and (e) extended periods of inactivity.
7.2.8          There is no guarantee that the on-line payment application in the portal will show all the services availed by you or the entire services as offered through the Portal. Use of this service to submit payment constitutes acknowledgment that Lazoi and the processor of electronic payments assume no responsibility for data entered by service users. I hereby understand that payment is an admission of liability and Lazoi I may not be afforded an opportunity to an administrative hearing.
7.2.9          In no event will Lazoi, be liable for damages of any nature based on any theory of liability, including but not limited to contract, negligence or other torts (including intentional torts), including but not limited to damages for loss of property, loss of profits, lost, compromised or impaired claims, lost savings, lost fees, or any other damages whatsoever, arising out of or relating in any way to the use of this web site. Accordingly, you acknowledge and understand that you use this web site at your own risk and that your agreement to this clause is a material inducement to Lazoi’s decision to make this web site available for your use.
7.2.11        Lazoi reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. Lazoi further reserves the right to alter any and all fees from time to time, without any notice. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by Lazoi for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion. In the rare possibilities of the appointment or services as required to be used for you not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. Unless specifically requested, Lazoi is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
The User shall request Lazoi for any refunds, where applicable for any reasons within 7 days from the date of appointment or subscription of applicable services. Any applicable refunds would accordingly be processed as per the defined policies of such medical professionals or service providers, as the case may be. No refund would be payable for any requests made after the expiry of 7 days as above and all unclaimed amounts for such services shall be deemed to have been forfeited.
8. Limitation of liability:
9.2 Lazoi is committed to protecting your privacy. Security measures for this site and protection of your data have been taken to protect against loss, misuse or alteration of the information you provide and industry standard encryption methods are used to assure security. Nevertheless, it is crucial that, as a user, you protect against unauthorized access to your password and to your computer and that you always sign off when finished using a shared computer. Further, you should be aware that no system is impenetrable. Thus, it is your responsibility to diligently monitor your credit card statements, bank statements and similar personal information so as to discover and address as quickly as possible any misuse of your personal information."
10. No third party beneficiaries:
You agree that, except as otherwise expressly provided in the terms, there shall be no third party beneficiaries to the terms.
You hereby expressly acknowledge that you have read the aforesaid terms and conditions of use and understand the rights, obligations, terms and conditions set forth herein. By use of the software, products and/or services, you expressly consent to be bound by its terms and conditions and grant to Lazoi the rights set forth herein.
INDI PLUS CARD In our everyday busy life, health often takes a backseat. The ever-demanding daily chores often compel us to sideline our healthcare needs. Lazoi recognises this and wants to contribute by making healthcare needs available to every section of the society, including individuals living separately due to various reasons.
Preventive medical care is not only the key to staying healthy, but it can play an important role when it’s the matter of life and death. Getting right medical support at crucial juncture can prevent us from falling sick. Lazoi’s services are not only reliable but cost-effective as well.
Living alone in a city can have some repercussions, especially when it comes to healthcare requirements. Even a small sickness can take the shape ofa dangerous disease when not met with the right diagnosis and treatment. As an individual, while we are travelling long distances for work, health does gets compromised. In our hectic everyday life, we might forget to purchase basic medicines, not carry our prescription or test reports when we visit a doctor. It may happen that due to time constraint, we might not be able to reach the doctor of our choice. Moreover, there can be issues with maintaining medical records, prescriptions or lab test reports.
Keeping in mind the common problems faced by most people, Lazoi has introduced ‘Indi Plus’ Health Card which offers medical help on the go. Regardless of whether you are in office or at home, you can book appointments with your preferred doctor near your area as per your suitability. Plus, there’s no need to rush from pillar to post to get lab tests done or buy medicines at odd hours. With the membership of Indi Plus, you can do all that and much more. Indi Plus membership enables you to keep all your medical records and prescriptions handy even if you are travelling or living in the remote part of the country.
Benefits of individual membership: